In this episode of UX Fundamentals, we showcase real-world service design case studies from leading brands. Learn how they tackled challenges, optimized touchpoints, and delivered exceptional customer experiences.

Service design focuses on creating seamless and efficient systems that improve user journeys. We discuss its impact on customer satisfaction and business success, setting the stage for real-world examples.

Explore case studies from companies like Starbucks, Airbnb, and Uber, showcasing how they used service design to:

• Streamline operations
• Enhance customer touchpoints
• Build loyalty through better user experiences

Learn actionable insights from these case studies, including techniques for mapping user journeys, optimizing processes, and integrating technology to improve both frontstage and backstage operations.

Tune in to this episode of UX Fundamentals to explore inspiring service design case studies. Available now on Spotify. Click here to listen now!

💡 Follow UX Fundamentals for more insights into real-world examples of exceptional service design. Listen now on Spotify!