Interested in being a guest? Email us at admin@evankirstel.com What if your contact center could speak 46 languages, automate millions of calls, and still hand tricky moments to the right human in seconds? We dig into the launch of Teneo 8 with CEO Per Ottosson and reveal how a hybrid AI approach—combining LLM-powered conversation with deterministic logic—delivers scale, governance, and measurable results without sacrificing warmth or control. We walk through the architecture that makes this...
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Interested in being a guest? Email us at admin@evankirstel.com What if your contact center could speak 46 languages, automate millions of calls, and still hand tricky moments to the right human in seconds? We dig into the launch of Teneo 8 with CEO Per Ottosson and reveal how a hybrid AI approach—combining LLM-powered conversation with deterministic logic—delivers scale, governance, and measurable results without sacrificing warmth or control. We walk through the architecture that makes this...
Building An Open Agent Mesh For Real Enterprise Workflows
What's Up with Tech?
26 minutes
1 week ago
Building An Open Agent Mesh For Real Enterprise Workflows
Interested in being a guest? Email us at admin@evankirstel.com What happens when agents can talk to agents—securely, asynchronously, and at scale? We sit down with Edward Funnekotter Chief Architect and AI Officer from Solace to unpack the architecture behind an open agent mesh and why event-driven design is the key to turning AI hype into dependable workflows. Instead of a single chatbot, imagine a network of specialized agents that advertise their skills, discover each other, and coordinate...
What's Up with Tech?
Interested in being a guest? Email us at admin@evankirstel.com What if your contact center could speak 46 languages, automate millions of calls, and still hand tricky moments to the right human in seconds? We dig into the launch of Teneo 8 with CEO Per Ottosson and reveal how a hybrid AI approach—combining LLM-powered conversation with deterministic logic—delivers scale, governance, and measurable results without sacrificing warmth or control. We walk through the architecture that makes this...
