Episode 33: Join us for an insightful conversation with Sam Apple, the Director of Stadium Experience for the Tennessee Titans. Sam takes us through her extensive journey in the sports industry, including roles with minor league baseball teams and the Boston Red Sox. She shares the intricacies of her current role, focusing on creating a seamless fan experience at Nissan Stadium. From handling ticket sales, accessibility, amenities, and in-game operations, Sam discusses the importance of customer service, patience, and proactive problem-solving. Learn how her department navigates the challenges of modern technologies and large-scale events while maintaining exceptional guest satisfaction. Don't miss this comprehensive look into what makes a visit to the Titans' stadium an unforgettable experience! 02:16 Career Journey: From College to the Titans 08:45 Skills for Success in the Sports Industry 12:06 Managing Game Day and Off-Day Operations 15:58 Involvement in New Stadium Development 30:36 Adapting to Modern Technology in Sports 32:03 Measuring Success in Stadium Operations 34:30 Interdepartmental Collaboration on Game Day 35:22 Quickfire Shootout Questions 42:26 Final Thoughts and Reflections