In this episode of What’s Next, Aki Anastasiou speaks with Luis da Silva, CEO of Healthbridge, about how the company is redefining healthcare through purposeful AI innovation. With a 26-year legacy in health IT, Healthbridge is empowering doctors and medical practices by simplifying workflows, enhancing patient care, and reclaiming valuable time through intelligent automation.
Luis explains how Healthbridge’s early partnership with Google and its dedicated Innovation Lab have helped it stay ahead of the curve, integrating AI into everyday clinical interactions. From ambient listening that transcribes patient consultations in real time to AI-driven insights that reduce administrative burdens, Healthbridge is showing how technology can amplify rather than replace healthcare professionals.
They also explore the future of value-based care, how AI can help align incentives across the healthcare ecosystem, and why empathy, adaptability, and collaboration remain vital as the industry transforms.
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In this episode of What’s Next, Aki Anastasiou speaks with Luis da Silva, CEO of Healthbridge, about how the company is redefining healthcare through purposeful AI innovation. With a 26-year legacy in health IT, Healthbridge is empowering doctors and medical practices by simplifying workflows, enhancing patient care, and reclaiming valuable time through intelligent automation.
Luis explains how Healthbridge’s early partnership with Google and its dedicated Innovation Lab have helped it stay ahead of the curve, integrating AI into everyday clinical interactions. From ambient listening that transcribes patient consultations in real time to AI-driven insights that reduce administrative burdens, Healthbridge is showing how technology can amplify rather than replace healthcare professionals.
They also explore the future of value-based care, how AI can help align incentives across the healthcare ecosystem, and why empathy, adaptability, and collaboration remain vital as the industry transforms.
Driving Trust and Experience: Cornelia van Heerden in Conversation with Aki Anastasiou
What's Next with Aki Anastasiou
17 minutes 58 seconds
2 months ago
Driving Trust and Experience: Cornelia van Heerden in Conversation with Aki Anastasiou
In this episode of What's Next, Aki Anastasiou sits down with Cornelia van Heerden, Executive for Customer Experience and Services at MTN South Africa, to discuss how the company is strengthening its commitment to customers. Cornelia shares insights into how MTN is listening closely to customer feedback, tackling frustrations one step at a time, and ensuring that the human element remains central even as technology and automation play a bigger role.
She also highlights MTN’s rollout of facial biometric solutions, a major step in fraud prevention that balances stronger security with reduced friction for customers. From AI-driven customer support to enhanced SIM swap and OTP protection, Cornelia explains how MTN is using innovation to build trust, improve service, and create a safer, more seamless experience for millions of customers every day.
What's Next with Aki Anastasiou
In this episode of What’s Next, Aki Anastasiou speaks with Luis da Silva, CEO of Healthbridge, about how the company is redefining healthcare through purposeful AI innovation. With a 26-year legacy in health IT, Healthbridge is empowering doctors and medical practices by simplifying workflows, enhancing patient care, and reclaiming valuable time through intelligent automation.
Luis explains how Healthbridge’s early partnership with Google and its dedicated Innovation Lab have helped it stay ahead of the curve, integrating AI into everyday clinical interactions. From ambient listening that transcribes patient consultations in real time to AI-driven insights that reduce administrative burdens, Healthbridge is showing how technology can amplify rather than replace healthcare professionals.
They also explore the future of value-based care, how AI can help align incentives across the healthcare ecosystem, and why empathy, adaptability, and collaboration remain vital as the industry transforms.
