Start with the PROBLEM, Not the TECH!! Talking High Level AI with Healthcare Technologist Julia Zhou

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/7a/90/ab/7a90ab76-c913-57e4-6331-b599000dec22/mza_8457533256952149649.jpg/600x600bb.jpg

Whats Best For The Patient Is Best For Business

Jerry Durham

154 episodes

6 days ago

The podcast to help Healthcare and Physio Practice owners who want growth, scalability and financial performance in their businesses! The focus here is on connecting together all the touch points in the business to create Patient Success!

All content for Whats Best For The Patient Is Best For Business is the property of Jerry Durham and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Start with the PROBLEM, Not the TECH!! Talking High Level AI with Healthcare Technologist Julia Zhou

Whats Best For The Patient Is Best For Business

50 minutes

1 week ago

Start with the PROBLEM, Not the TECH!! Talking High Level AI with Healthcare Technologist Julia Zhou

In this episode of What's Best For The Patient Is Best For The Business, Jerry sits down with Julia Zhou, a seasoned Healthcare Technologist with nearly 30 years of experience on both the payer and provider sides of the industry. They dive deep into the practical and transformative role of Artificial Intelligence in healthcare, moving beyond the hype to explore its real-world applications.

Julia brings a unique, high-level perspective, arguing that AI is not a magic bullet but a powerful tool that must be strategically integrated. She outlines a clear framework for healthcare organizations to adopt AI successfully, emphasizing that the goal isn't to chase technology, but to solve pressing business and patient-care challenges.

From smart scheduling and revenue cycle management to ambient clinical documentation and personalized patient engagement, Julia breaks down how AI can streamline workflows, empower providers, and fundamentally improve the patient journey—ensuring the right person gets the right care at the right time.

Key Takeaways:

• Start with the Problem, Not the Tool: The most successful AI implementations begin by identifying the organization's biggest pain points, not by searching for the latest tech developments. Julia advises asking, "If you had a magic wand, what would you solve?"

• AI is an End-to-End Patient Engagement Engine: Discover how AI can revolutionize the entire patient experience—from pre-visit summaries that prepare a provider in one minute, to ambient listening during consultations, and post-visit follow-ups that improve compliance and reduce claim denials.

• The Criticality of an "AI Readiness" Assessment: Before implementation, organizations must ask hard questions about their data governance, guardrails, KPIs, and manual processes. Automating an inefficient system only amplifies its problems.

• Think Upstream to Prevent Chaos: Jerry and Julia challenge listeners to use AI proactively to solve problems like patient no-shows and claim denials at their source, rather than just creating bots to fill empty slots or chase down payments.

• The Future is "Right Person, Right Place, Right Time": The ultimate value of AI in healthcare is its ability to act as a sophisticated triage and coordination system, ensuring patients and providers connect in the most effective and efficient manner possible, whether in-person or via telehealth.

Tune in for a conversation that demystifies AI and provides an actionable roadmap for leveraging technology to enhance patient outcomes and build a stronger, more resilient healthcare business.

🔗 Follow Julia on LinkedIn: https://www.linkedin.com/in/juliazhouciocto

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!