26. The strategic approach to exceptional virtual summit experiences with Dolly DeLong

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/c5/c8/93/c5c89322-1c3b-3c56-9b77-2b62b9055c97/mza_1000094205855633338.jpg/600x600bb.jpg

What Would They Do? The Customer Experience Podcast For Small Business

Nadine Nethery | Customer Experience Strategist & Copywriter

38 episodes

23 hours ago

Welcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost customer loyalty, first-time sales and your audience engagement… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer experience podcast for small business owners who want to stand out with truly bespoke customer experiences before, during and after the purchase. We're going to touch on email marketing, brand messaging, copywriting, pricing strategies, offer positioning, customer delight and even gamification!

All content for What Would They Do? The Customer Experience Podcast For Small Business is the property of Nadine Nethery | Customer Experience Strategist & Copywriter and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Marketing

Business,

Entrepreneurship

26. The strategic approach to exceptional virtual summit experiences with Dolly DeLong

What Would They Do? The Customer Experience Podcast For Small Business

43 minutes 16 seconds

2 months ago

26. The strategic approach to exceptional virtual summit experiences with Dolly DeLong

In this episode, I welcome Dolly DeLong, Systems and Workflow Wizard, and experienced virtual summit host, to demystify virtual summits and reveal the special touches that create outstanding attendee experiences.

Dolly shares her strategic approach for the upcoming Black Friday Insider Summit, from early speaker pitching to thoughtful automations, ensuring smooth execution and attendee engagement.

Swipe Dolly’s approach to clear communication, meticulous planning, and intentional nurturing of attendees and speakers alike for your first or next summit.

What we cover:

Intentional Pre-Summit Strategies: How early pitching and clear communication with speakers and attendees set summits up for success.
Special Touchpoints for Attendee Delight: Leveraging personalized videos and strategic email nurturing to build trust and excitement.
Automations and Tech Tools: Utilizing clever tech to streamline and automate summit logistics.
Maximizing Engagement and Attendance: Keeping attendees engaged through strategic email communication.
Feedback and Continuous Improvement: Collecting valuable feedback from both attendees and speakers to refine and improve future summits.

Mentioned Resources (affililate links):

The Black Friday Insider Summit 2025 (26 - 28 August 2025)

Connect with Dolly DeLong:

Website: https://systemsandworkflowmagic.com/

Instagram: https://www.instagram.com/dollydelongeducation/

Dolly's Podcast: https://systemsandworkflowmagic.com/podcast

View the episode transcript here.

Where to from here?

Find out how you can get my strategic customer experience brain on your brand here.

Grab the FREE State of the Customer online business industry report with first-hand findings, gaps & opportunities PLUS proven strategies to boost your customer experience. Download FREE here!

Join Retention Lab 🧪, the membership for savvy online business owners determined to grow their revenue, referrals and repeat business without more marketing. Join here!

Check out my favourite CX tools and resources here.

😍 Love the show?

Hit subscribe or follow so you never miss a new episode.

Submit your question so I can answer it in an upcoming episode (or invite the perfect guest expert!).

Leave a positive review to help the show get found by more small business owners just like you. To leave a review:

👉 Find What Would They Do? on Apple Podcasts

👉 Scroll to ‘Ratings & Reviews’

👉 Tap on the stars to rate the show before writing a review

Post a screenshot with your key takeaway on your IG story and tag me @candocontent and #WWTDpod so I can repost your content.