Our guest today is Lorraine Segal, a communication and conflict teacher, coach and consultant. Lorraine works with non-profits and corporations to help them resolve workplace conflicts.She shares some of the best practices that sh's picked up along the way, including how she has learned to forgive herself and others -- and how that has helped to minimize the conflict she experiences in her own life.To learn more about Lorraine and the services she provides, please visit her website at www.conflictremedy.com (www.conflictremedy.com).Thank you as always to Jim Cirillo at jimiumgroup.com for our original music and to my daughter Rachel Greenberger, for our original art. And Happy Birthday, Boo-Boo!Until next time, always be positive!