In this episode of “What If? So What?” Jim Hertzfeld sits down with Stefaan Verhulst, Chief Research and Development Officer at The GovLab, to explore why it’s time for organizations to stop treating data as a private asset and start treating it as infrastructure for innovation. Stefaan believes that the future of digital transformation depends on how we organize, govern, and share data across sectors. He discusses how data collaboratives are helping companies and governments tackle com...
All content for What If? So What? is the property of Perficient, Inc. and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode of “What If? So What?” Jim Hertzfeld sits down with Stefaan Verhulst, Chief Research and Development Officer at The GovLab, to explore why it’s time for organizations to stop treating data as a private asset and start treating it as infrastructure for innovation. Stefaan believes that the future of digital transformation depends on how we organize, govern, and share data across sectors. He discusses how data collaboratives are helping companies and governments tackle com...
What if You Had 10 Seconds to Figure Out Your Customer Journey? An Interview with AMA's Todd Unger
What If? So What?
28 minutes
1 year ago
What if You Had 10 Seconds to Figure Out Your Customer Journey? An Interview with AMA's Todd Unger
In this episode of the What If, So What podcast, Jim Hertzfeld speaks with Todd Unger, Chief Experience Officer of the American Medical Association and author of "The 10-Second Customer Journey." The conversation uncovered valuable insights on customer experience (CX) and its impact on business growth. Unger emphasized the importance of adapting to the rapid pace of customer decision-making in today's digital landscape and highlighted the need for organizations to unify their app...
What If? So What?
In this episode of “What If? So What?” Jim Hertzfeld sits down with Stefaan Verhulst, Chief Research and Development Officer at The GovLab, to explore why it’s time for organizations to stop treating data as a private asset and start treating it as infrastructure for innovation. Stefaan believes that the future of digital transformation depends on how we organize, govern, and share data across sectors. He discusses how data collaboratives are helping companies and governments tackle com...
