In this episode of the weWFM Show, we are joined by Wayne Mitchell from EE and Graeme Gabriel, a WFO Solution Consultant at NICE.
Wayne shares insights from EE's major transformation in workforce management, highlighting the challenges faced and the remarkable outcomes achieved.
Graeme discusses common hurdles organizations encounter when implementing WFM solutions and the significant role of AI and automation, including RPA, in modern workforce management.
Together, they explore future innovations and offer valuable advice for organizations looking to enhance their workforce management processes. Tune in for an enlightening conversation on optimizing workforce management systems!

This episode is sponsored by NICE ⁠https://www.wewfm.com/sponsor-nice⁠

For more information about the case study mentioned in this episode visit:

https://www.nice.com/resources/ee-expands-workforce-flexibility-and-engagement-with-nice-workforce-management