Asynchronous Workflows: Blending Worlds for Efficiency

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weWFM Show

weWFM

60 episodes

4 days ago

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

Management

Business

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Management

Business

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Asynchronous Workflows: Blending Worlds for Efficiency

weWFM Show

42 minutes 7 seconds

1 year ago

Asynchronous Workflows: Blending Worlds for Efficiency

In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems.

Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers, the rise of asynchronous work, and the blending of front and back office operations.

Unpack the future of back office work, including the transformative role of AI and machine learning. With expert insights and practical advice, this episode is a must-listen for business leaders looking to streamline their operations and embrace innovation.

This episode is sponsored by NICE https://www.wewfm.com/sponsor-nice