In the fifth podcast of our Innovation Series, we take a look at whether innovation using technology and automation is suitable for all practices. Jenny Partridge (Innovation Manager, Kent, Surrey, Sussex) speaks to Practice Manager Shaun Austin about how to position trying new ways of working if the practice staff are comfortable working in a traditional way. They discuss lab results automation, how safe it is clinically, and how you can find out more about automation to assure yourself on its effectiveness. Non-clinical uses of automation and AI are often an easier place to start and build confidence in the benefits of technological solutions; for example helping patients to register more easily or providing website assistants to help patients navigate to the services they need.