Introducing a new product or way of working can be seen as the way to fix a problem, but why is it that an innovation that works well for one practice does not work so well for a neighbouring practice?  What is it that helps an innovation be introduced successfully? In the third of our innovation podcast series, Jenny Partridge, Innovation Manager at Health Innovation Kent, Surrey, Sussex and Louise Greenwood, Director of Education & Training at Wessex LMCs discuss some of the findings from discussions with practices who have all implemented the same innovation, but with widely varying results. Learn what you can do to help ensure that the innovation you introduce works well.   Automation of admin tasks – examples of products & further reading BetterLetter  GP Automate  Healthtech1  Rapid Health Case study: Transforming primary care access and efficiency through Smart Triage An evaluation of Rapid Health’s Smart Triage at The Groves Medical Centre eGPlearning – eGPlearning (episodes 488 & 489) Administrative triage using digital tools in General Practice – elearning for healthcare Digital Resources Hub | Health Innovation Wessex Innovation Portal – Health Innovation South West