Supporting Patient Experience and Caregiver Well-Being

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Well-Being at Michigan Medicine

Michigan Medicine Podcast Network

13 episodes

1 month ago

Well-being and how it brings teams together is so important. Michigan Medicine’s Chief Well-Being Officer, Elizabeth Harry, M.D., is bringing this topic, and many others, to audio life. It’s her dedicated mission to empower the expertise of Michigan Medicine’s team members by improving well-being and reducing burnout to advance seamless health care. The purpose of this podcast is to bring vital topics of conversation in the well-being space and expand on them. This isn’t an email. This isn’t a Teams message, or a text message. It’s a conversation, an exploration. Join Dr. Harry and her guests as they aim to improve the culture of shared purpose, trust, accountability, aligned values and psychological safety where everyone can work and grow. Let’s put the ‘we’ in well-being. Well-Being at Michigan Medicine is a part of the Michigan Medicine Podcast Network, and is produced by the Michigan Medicine Department of Communication. You can subscribe to Well-Being at Michigan Medicine on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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Hosted on Acast. See acast.com/privacy for more information.

Supporting Patient Experience and Caregiver Well-Being

Well-Being at Michigan Medicine

29 minutes 46 seconds

6 months ago

Supporting Patient Experience and Caregiver Well-Being

In this episode, Dr. Elizabeth Harry welcomes Keith Gran and Devin Lippert from the Office of Patient Experience (OPE). Gran is Michigan Medicine’s chief patient experience, with over 30 years in academic health care leadership. Lippert is OPE’s administrative director with over 25 years in the field.

Both bring deep professional and personal insights into improving care through empathy, data and collaboration. They share how their team supports patient and caregiver well-being, highlights impactful programs like peer mentorship and medical improv, and discusses strategies to create a consistent, compassionate experience across Michigan Medicine—emphasizing that every human interaction is an opportunity to improve health care.

Episode Transcript

Episode guests:

Learn more about how the Office of Well-Being aids it team members and brings a culture of belonging, resilience and support.

Well-Being at Michigan Medicine is a part of the Michigan Medicine Podcast Network, and is produced by the Michigan Medicine Department of Communication. You can subscribe to Well-Being at Michigan Medicine on Apple Podcasts, Spotify, or wherever you listen to podcasts.

Hosted on Acast. See acast.com/privacy for more information.