In this episode, Rachel Wolfson speaks with Chetan Dube, CEO of Quant, about the rise of agentic artificial intelligence (AI). Chetan explains how Quant using agentic AI to revolutionize customer service by creating super intelligent digital employees that can autonomously resolve customer inquiries with a high degree of satisfaction. The discussion also touches on the ethical implications of AI, the future of human-AI collaboration, and the importance of reskilling the workforce as AI continues to evolve. Chetan further emphasizes the need for empathy in AI interactions and the potential for AI to assist in career counseling for those displaced by automation. The conversation concludes with advice for engaging with AI technologies and the importance of embracing this technological revolution.

This week's guest(s):

Chetan Dube is the CEO and Founder of Quant, a global leader in agentic artificial intelligence. He was formerly Founder and CEO of Amelia (formerly IPsoft) since its inception in 1998. Previously, Chetan served as an Assistant Professor at New York University, where his research was focused on deterministic finite-state computing engines. Chetan serves on the board of numerous IT-related institutions and regularly speaks at global events on a variety of topics such as autonomics, cognitive computing and the impact of a digital workforce. 

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