Mastering Client Onboarding: Impress and Retain Web Design Clients

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Web Design MBA

Steve Schramm

117 episodes

4 months ago

Are you sick and tired of the "feast or famine" grind of website design? Or, are you looking for a profitable side hustle that will lead you to full-time self-employment so you can finally do life on your terms? Most podcasts don't talk about the BUSINESS of web design. This one is different. In this podcast, Steve Schramm will show you how to build the life business of your dreams. Featuring value-packed training sessions and success stories of others who've been where you are and built a stable web design business that fuels their lifestyle.

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Mastering Client Onboarding: Impress and Retain Web Design Clients

Web Design MBA

21 minutes

1 year ago

Mastering Client Onboarding: Impress and Retain Web Design Clients

In this episode of the Web Design MBA podcast, focus specifically on creating an effective onboarding process. We explore how a solid onboarding system can significantly improve client satisfaction, build trust, and streamline the project management process. If you this right, it should lead to more consistent referrals, too!

00:00 Welcome to the Web Design MBA Podcast
00:47 Engaging with Audience Questions
01:28 The Importance of Onboarding in Web Design
01:57 Psychology and Marketing in Onboarding
04:11 Effective Onboarding Tactics
06:56 Creating a Repeatable Process
10:04 Basic Elements of Onboarding
19:17 Practical Steps to Implement Onboarding
21:01 Conclusion and Next Steps