#17 Excellent service is evolving. With Ian Cairns, EVP Customer Service.

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#WeAreJET

JustEatTakeaway.com

20 episodes

7 months ago

Growth & scale are key pursuits of every business. But what happens when they occur at an unprecedented pace? And what impact does growth have on people's learning curve, mindset and work experience? Come along with us on a journey around the world to get inspired and learn from JET'ers who have had to change the way they think, lead and work to meet the challenges of a scaling global tech company. Produced by JustEatTakeaway.com and Spraakmaker Media. Hosted by Ed Palmer.

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Careers

Business,

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#17 Excellent service is evolving. With Ian Cairns, EVP Customer Service.

#WeAreJET

28 minutes 44 seconds

1 year ago

#17 Excellent service is evolving. With Ian Cairns, EVP Customer Service.

As the executive sponsor of the ABLE at JET community and global advocate for accessibility, Ian shares his insights on how we approach the topic at scale in an organization spanning 20 markets. With a career combining digital marketing and customer service across several industries, Ian also shares his vision for the future of customer centricity and empowering customer service professionals to evolve their skillset to match the pace of rapidly developing technology.