Effective change management hinges on the quality of our conversations. Asking questions can be an exertion of power, so motivational interviewing seeks to bring clarity and ensure information is shared in a way that respects the recipient's readiness to receive it.
Jeffrey Wetherhold is a change management professional who helps organisations and teams navigate difficult changes. He specialises in motivational interviewing and uses this approach to help teams have more effective conversations during periods of change.
Three reasons to listen
- To learn how to structure change-focused conversations
- To help you make more effective affirmations instead of offering general praise
- To learn how to share information more effectively, to ensure others are ready to receive and engage with it
Episode highlights
- [00:07:17] ?Motivational interviewing
- [00:10:28] Making specific affirmations
- [00:12:48] Ask, offer, ask
- [00:15:26] When to ask questions
- [00:19:23] How to become a better listener
- [00:21:19] Fitting motivational interviewing into existing skillsets
- [00:22:46] Busynesss overriding business
- [00:28:22] Guiding, influencing, or leading conversations
- [00:31:28] Reflect more, ask less
- [00:32:58] Dan's media recommendations
- [00:35:11] Takeaways from Pia and Dan
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