Shaji Varghese, a transformative leader who has reshaped the landscape of the banking and finance industry, joins us in this powerful episode. As CEO of Muthoot FinCorp, a leading financial powerhouse, Shaji’s innovative strategies have driven growth, resilience, and unparalleled customer and employee loyalty.

🎙️ In this insightful conversation, Shaji shares:
-- How W.E.-Matter’s structured engagement solutions have enhanced employee satisfaction at Muthoot FinCorp, achieving a 98% participation rate
-- His core philosophy: what you track and measure, you can improve
-- The three words that define W.E.-Matter’s impact on his organization

Stay tuned for more inspiring conversations with leaders across industries!

Also in this episode, Shaji dives deep into his approach to sustainable business management, risk management, and regulatory compliance, along with his core belief that employees and customers are the true architects of brand success.

🎧 Here’s what you’ll gain from this insightful conversation:

-- The Impact of Employee Engagement: Discover how Muthoot FinCorp, with the support of W.E.-Matter, has harnessed employee feedback to drive continuous improvement, achieving an impressive 98% participation rate through an innovative, friendly, and structured feedback process.

-- Strategic Insights into Business Excellence: Learn about Shaji’s perspective on how tracking, measuring, and continuously refining employee experience contributes directly to business success, making Muthoot FinCorp a leader in customer service and operational excellence.

-- The Three Key Words that Define W.E.-Matter’s Impact: Find out the three essential qualities that Shaji values in W.E.-Matter’s approach to engagement and its transformative role in aligning employees with the company’s mission.