Energy Consumers Australia's Director Energy Inclusion Kerry Connors interviews Ciara Sterling, CEO of Thriving Communities Partnership.
Thriving Communities Partnership recently won a Good Design Award for its One Stop Story Hub, an initiative that aims to dramatically improve the experience of people in hardship situations.
Under this pilot project, consumers only need to tell their story once to access assistance. Information could be shared by utilities, power and gas companies, Telstra, banks and more. How did this project come about? What has it uncovered that can help provide better experiences for consumers in the future and where to from here?
This episode also features an update about the Energy Consumers Australia Grants Program and things you might need to consider before making an application.
Show notes for interview
Show notes for Grants Update
