When a customer has an issue with their energy provider, one of the places they can turn is to the Energy and Water Ombudsman. It can be a difficult role that can help keep the whole industry in check, but how does the role of an ombudsman need to evolve as our energy system rapidly changes?
In this episode, Energy Consumers Australia’s Melissa McAuliffe speaks with Catherine Wolthuizen - Energy and Water Ombudsman for Victoria. Melissa and Catherine explore the concept of the 'modern ombudsman', and how their role can evolve in the midst of the cost-of-living crisis and significant technological change. The conversation contains the most recent research and insights from EWOV about the biggest challenges consumers are facing, and how retailers can play a role in alleviating these pressures.
This episode also features an update from the Energy Consumers Australia's Grants Program, which covers the priority issues that need the most attention in the energy market to help guide applicants on the projects we're most open to funding.
Show notes for interview
Show Notes for Grants Update