Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Service Principal, Aquant, discuss all things warranty including customer retention and loyalty. Additional topics covered include: How technology can help harness and transform business models for better warranty managementHow warranty has changed the wa...
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Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Service Principal, Aquant, discuss all things warranty including customer retention and loyalty. Additional topics covered include: How technology can help harness and transform business models for better warranty managementHow warranty has changed the wa...
In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair.
Warranty Intel
Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Service Principal, Aquant, discuss all things warranty including customer retention and loyalty. Additional topics covered include: How technology can help harness and transform business models for better warranty managementHow warranty has changed the wa...
