5 Steps to Creating an Amazing Client Journey with Hannah Murphy

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Wandermint Warrior Podcast

Melissa Mitchell

101 episodes

1 week ago

Just keep creating content and your business will grow…. Have you heard this before? Are you sick of spending all your time pumping out content on social media with little return? If so, you’re not alone. My name is Melissa Mitchell, and I specialize in helping online service-based entrepreneurs & coaches create a lead-generation engine on YouTube without spending hours creating endless content that doesn’t convert. To learn more about my system watch my FREE MASTERCLASS: https://ln-k.me/podcast

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5 Steps to Creating an Amazing Client Journey with Hannah Murphy

Wandermint Warrior Podcast

33 minutes 40 seconds

1 year ago

5 Steps to Creating an Amazing Client Journey with Hannah Murphy

In this conversation, we discuss the five-step client journey and the importance of client retainers. Hannah emphasizes the need for a good package that solves a clear problem and is easy to manage. She breaks down the five steps of the client journey: pitch, persuade, onboard, deliver, and offboard.

Takeaways

Client retainers are services that someone pays for regularly, providing predictability in income and reducing the need for extensive marketing.
A good retainer package solves a clear problem and is easy to manage on the back end.
The five steps of the client journey are pitch, persuade, onboard, deliver, and offboard.
Personalization, surprise and delight are crucial in creating a positive client experience.
Streamlining systems and using tools like ClickUp, Airtable, and Dubsado can help simplify business operations.

Grab Hannah's Client Onboarding Kit here: https://www.withhannahandco.com/onboarding

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