Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
What if the most exciting AI agent innovation isn’t happening in the enterprise, but in the mid-market?
In this episode, we unpack Voiceflow’s explosive growth, the shift from flowcharts to frameworks, and why success today isn’t about having the smartest model, but about how you deploy it.
We explore how to build reliable, production-grade agents, the rise of self-improving systems, and the emergence of agent-to-agent orchestration.
And while mid-market companies are moving fast, Braden explains why enterprise adoption is inevitable, and what it’ll take to reach that tipping point.
Congratulations to Braden on making his fourth appearance on the VUX World podcast!
This episode is brought to you by NLX.
NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines.
Shownotes:
Discover Voiceflow: https://www.voiceflow.com/
Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW
Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms
Get in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms/
Hosted on Acast. See acast.com/privacy for more information.