Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI: Ben Maxim, CTO at Michigan State University Federal Credit Union (MSUFCU), Åse Marthinsen, who leads generative AI at Norway’s largest bank, DNB and Nick Mitchell, Chief Revenue Officer at boost.ai.
We cover the ever-changing landscape of conversational AI, including aligning teams, integrating data across channels and designing experiences that are on brand and human-centric.
We look at how organisations are managing thousands of conversational intents with lean teams, thanks to hybrid AI models and smarter content workflows. There’s a growing focus on data governance and trust, especially in highly regulated industries like banking. But DNB and MSUFCU show that you can scale responsibly, with MSUFCU’s chatbot Fran now handling 79% of customer chats without escalation.
As AI gets faster, so do the expectations from customers and leadership. We talk about the shifting role of contact centres from answering FAQs to driving strategic initiatives and the importance of staying ahead through continuous testing, experimentation and AI-driven insights.
Shownotes:
Check out boost.ai: https://boost.ai/
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