Sophie meets some of the ‘walking encyclopaedias’ who work on the frontline at Royal Pavilion & Museums. Marcus Bagshaw, Sue Winkett, Clare Hartfield and Zak Flannery all work in the Visitor Services team across the organisation’s five sites. They provide a rollicking, unpredictable and alternative tour of Brighton’s museum service in this episode and their enthusiasm demonstrates how a one-team mentality, however difficult to initially embed, is vital for both a happy workforce and more engaged audiences.