Italy is famous for its charm, warmth, and hospitality — but when it comes to customer service, the experience isn’t always dolce. In this episode of Voices of Italy, we dive into one of the country’s most misunderstood and rarely discussed cultural quirks: Italian-style service.

Why do some waiters act like you’re interrupting their day? Is the grumpy barista part of the charm? And how do expectations around service differ from country to country?

Through personal stories, cultural reflections, and a touch of humor, we explore what makes Italian customer service feel so unique — sometimes frustrating, sometimes unforgettable, and often deeply human. From the retail floor to restaurant tables and call centers, it’s a candid look at the unspoken rules, contradictions, and cultural context behind service in Italy.

🎧 Whether you’re Italian, an expat, or just someone who’s ever waited a suspiciously long time for their cappuccino — this one’s for you.