Join Millani on a new mission to uncover the person behind the brand, “elaineinthebay”. In this bonus episode, Elaine Anzaldo gives listeners the scoop on starting a career in conversation designer. From her humble beginnings in biology all the way to multimodal design at NLX, Elaine tells us her story with her usual silliness and flair, while sprinkling pieces of advice along the way.

Topics include:

• [8:40] Elaine’s experience before conversational UX
• [14:20] Elaine’s experience with conversational AI in general
• [17:10] Elaine’s role at NLX as a conversational UX designer
• [20:40] The multimodal design process
• [33:50] Documentation in conversation design
• [40:00] Elaine’s attitude toward conversational AI as a consumer
• [44:45] Ethics in conversational AI
• [57:05] The "smart neighborhood" as an ideal future world
• [1:01:45] Elaine's advocacy for the CxD community
• [1:05:00] Advice for emerging conversation designers