In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to comm...
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In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to comm...
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
Voice of the Customer
19 minutes
5 years ago
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too! https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/ #Disney #BuschGardens #Chick-fil...
Voice of the Customer
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to comm...
