Service in superannuation has become a key focus for regulators, media and members, as super moves beyond simply being a place to grow retirement savings, into a bigger role in Australians' financial wellbeing. Super veteran and former chair of the Superannuation Complaints Tribunal, Jocelyn Furlan, joins Rest's Chief Service Officer Brendan Daly and ASFA's Madeleine Morris for a frank discussion about what we are doing, and what we need to do better.