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Voice for the Industry Podcast
Voice for Pest
15 episodes
2 days ago
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whether you're a seasoned professional or new to the field, learn how to expand your reach and enhance your business through effective networking. Tune in to unlock the secrets of successful referrals and take your pest control business to the next level.&...
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Business
Technology
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All content for Voice for the Industry Podcast is the property of Voice for Pest and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whether you're a seasoned professional or new to the field, learn how to expand your reach and enhance your business through effective networking. Tune in to unlock the secrets of successful referrals and take your pest control business to the next level.&...
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Business
Technology
Episodes (15/15)
Voice for the Industry Podcast
Episode 14: Passing the Baton: How Referrals Power Pest Control Growth
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whether you're a seasoned professional or new to the field, learn how to expand your reach and enhance your business through effective networking. Tune in to unlock the secrets of successful referrals and take your pest control business to the next level.&...
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3 days ago
44 minutes

Voice for the Industry Podcast
Episode 13: Blending Family and Business for Lasting Success
In this episode of the Voice for the Industry Podcast, Leah Hazelwood explores the evolving role of women in the pest control industry and the unique opportunities it presents. Join us for an insightful conversation on balancing family life with business responsibilities and the values that drive success.
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1 week ago
33 minutes

Voice for the Industry Podcast
Episode 12: Beyond Bugs: Relationships, Training, and Giving Back with Kevin Lemasters
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Kevin Lemasters, a seasoned expert in pest management. Kevin shares his journey from a pest control technician to a leader in the industry, discussing the importance of leadership, company culture, and the power of community connections. Tune in to hear about Kevin's experiences, insights on developing future leaders, and his passion for giving back to the industry that has shaped his career. Don't miss...
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3 weeks ago
39 minutes

Voice for the Industry Podcast
Episode 11: Contact Center Innovation: Omnichannel and Integrations
In this episode, we explore how small businesses can leverage multi-channel communication to enhance customer engagement and drive growth. Discover the advantages of reaching your audience through various platforms, from social media to email marketing, and learn practical tips for implementing a cohesive strategy. Tune in to uncover how multi-channel communication can transform your business operations and customer relationships.
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1 month ago
48 minutes

Voice for the Industry Podcast
Episode 10: Bug Data & Brain Power: The AI Evolution with X-Rai Labs
In this episode, we delve into the transformative power of AI in the business world. Discover how AI technologies are reshaping accountability practices and driving customer retention strategies. From predictive analytics to personalized customer experiences, learn how businesses are leveraging AI to build trust and foster long-term relationships with their clients. Tune in to explore real-world examples and insights from industry leaders on the future of AI-driven accountability and retentio...
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1 month ago
51 minutes

Voice for the Industry Podcast
Episode 9: Brian Starnes on Building PestSOS & the Shift Toward Smarter Solutions
In this episode, we delve into the fascinating transformation of pest control call centers. Discover how technology and customer expectations have reshaped the industry, turning traditional call centers into dynamic customer service hubs. Join us as we explore the challenges and innovations that have driven this evolution, and hear from industry experts about the future of pest control customer service. Tune in to learn how these changes impact both businesses and customers alike.
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1 month ago
40 minutes

Voice for the Industry Podcast
Episode 8: The Prism Perspective: Clearer Thinking for Better Results with Evan Unick
In this episode, we explore the powerful connection between technology and human adaptability—and how together, they fuel lasting business success. Our guest, Evan, takes us on his remarkable journey from humble beginnings to extraordinary achievements, sharing pivotal moments of resilience, innovation, and growth. Along the way, we uncover strategies that empower businesses to thrive in an ever-evolving landscape, from embracing change to leveraging technology as a catalyst for transformatio...
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1 month ago
37 minutes

Voice for the Industry Podcast
Episode 7: The Vision Behind the Voice: Building VFP and Embracing What’s Next
Join us as we explore the remarkable journey of Voice for Pest, a leader in integrating AI and technology within the home services sector. This episode reveals how Thomas Welsh developed ATS to evolve, leveraging cutting-edge innovations to enhance service delivery and customer satisfaction. Discover the strategies and technologies that have propelled Affiliated to the forefront of the industry, and learn how they continue to shape the future of home services. Don't miss this insightful look ...
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2 months ago
39 minutes

Voice for the Industry Podcast
Episode 6: Built to Last: Evolving Pest Control with Smarter Training & Leadership
Join us on the Voice for the Industry Podcast as we delve into the inspiring career journey of David Billingsly, founder of the Billingsly Group. With over 33 years of experience in the service industry, including 19 years in pest control, David shares his transition from retail management to becoming a leader in coaching and consulting. Discover how his firm, established in 2022, empowers service-based businesses by focusing on strategic decision-making and leadership challenges. Tune in to ...
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2 months ago
1 hour 3 minutes

Voice for the Industry Podcast
Episode 5: From BFFs to Industry Forces: Friendship, Pest Control, and the Power of Collaboration
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Audrey Hall and Ashley Morrison for a dynamic conversation about the power of friendship, the impact of industry association involvement, and the experiences that have shaped their journeys, both personally and professionally.
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3 months ago
51 minutes

Voice for the Industry Podcast
Episode 4: Show Me the Money! Making Collections a Priority with Andrea Dahlgren
In this episode of the Voice for the Industry Podcast, we sit down with Andrea Dahlgren, Senior Vice President of Business Development at ARM Solutions. Andrea shares her journey from the mortgage sector to becoming a pivotal force in ARM's innovative approach to debt collection. Join us as we explore how ARM Solutions is redefining the debt collection landscape for pest control, lawn care, and other service industries.
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3 months ago
43 minutes

Voice for the Industry Podcast
Episode 3: Family First, Customers Always: Honoring the Past while leaping into the Future
In this episode of Voice for the Industry Podcast, we sit down with Breanna Neerland for a candid and inspiring conversation about what it means to honor a family legacy while embracing the future. Breanna shares her experience navigating the complexities of ownership transitions in a family-run business, offering practical advice on balancing long-standing traditions with forward-thinking innovation. We explore the importance of industry involvement, giving back to the community, and staying...
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3 months ago
31 minutes

Voice for the Industry Podcast
Episode 2, Part 2: From Slingshot to Applause - An Honest Conversation with Industry Trailblazer Taylor Olson
In Part 2 of our candid conversation with Taylor Olson, we explore what it takes to build a lasting company culture, empower teams, and keep innovation at the forefront—even after major success. Taylor opens up about the transitions, the risks, and the real stories behind Applause's mission to elevate customer and employee experiences in the pest control and lawn care industry. From leadership philosophy to industry insights, this episode delivers the kind of authentic perspective you won’t h...
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4 months ago
46 minutes

Voice for the Industry Podcast
Episode 2, Part 1:From Slingshot to Applause - An Honest Conversation with Industry Trailblazer Taylor Olson
In Part 1 of this two-part episode, we sit down with Taylor Olson, a true pioneer in the pest control and lawn care space. From his early days at Slingshot to his current leadership role at Applause, Taylor shares the inside story of building, scaling, and evolving industry-shaping solutions. If you’re looking for real talk, hard-earned wisdom, and a glimpse behind the curtain of some of the industry’s most impactful innovations, this episode is for you.
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4 months ago
41 minutes

Voice for the Industry Podcast
Episode 1: Legacy in Motion: A Candid, Personal Conversation on Generational Transitions, Industry Leadership, and Innovation with Court Parker
In this episode of the Voice for... the Industry podcast, we’re diving into the real-life challenges and opportunities of generational transitions in family-run pest control businesses, along with the ins and outs of navigating acquisitions. We’re also discussing the power of relationships and networking in the industry, as well as how AI is shaping business today and into the future. Whether you’re in pest control, lawn care, or both, this episode delivers practical insights, forward-thinkin...
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4 months ago
47 minutes

Voice for the Industry Podcast
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whether you're a seasoned professional or new to the field, learn how to expand your reach and enhance your business through effective networking. Tune in to unlock the secrets of successful referrals and take your pest control business to the next level.&...