#10 - Matt Clare: how Thredd is redefining financial security with AI

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Voces del cambio: líderes de la nueva experiencia de clientes

Xtendo Group BPO

18 episodes

3 days ago

Bienvenidos a ´Voces del cambio: líderes de la nueva experiencia de clientes', un espacio donde exploramos cómo la tecnología está revolucionando el customer experience, mejorando la satisfacción y retención de clientes. Nos sumergimos en conversaciones con líderes empresariales para descubrir las últimas tendencias en la profesionalización de Agentes y Operadores de contact center. Acompáñanos a explorar experiencias reales y obtener conocimientos prácticos que te ayudarán a comprender y aprovechar al máximo las novedades en el CX.

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#10 - Matt Clare: how Thredd is redefining financial security with AI

Voces del cambio: líderes de la nueva experiencia de clientes

35 minutes 49 seconds

9 months ago

#10 - Matt Clare: how Thredd is redefining financial security with AI

In this episode of Voices of Change, Matt Clare, VP of Fraud and 3D Secure Operations at Thredd, explores how AI and innovation are transforming financial security and customer experience. With extensive expertise, Matt shares strategies to empower users, reduce transaction friction, and tackle fraud in a rapidly changing landscape. He also highlights the balance between technology and human touch in improving banking operations. Interviewed by Francisco Eliassen, Growth and Operations Manager at Xtendo Group.