In this episode of Vital Conversations, Tim Coan is joined by Kelly Poole, a seasoned healthcare leader and innovator with a remarkable blend of clinical and operational expertise. The discussion dives into Kelly’s unique journey from bedside nursing to becoming a vice president of operational excellence and transformation, as well as the founder of her consultancy, The Improvement Space. Kelly shares insights from her two decades in healthcare, focusing on the intersection of clinical care, technology, and process optimization. Viewers will appreciate her dynamic approach to solving complex challenges in healthcare organizations. Listeners will gain valuable perspectives as Kelly recounts her experiences leading technology and process improvement initiatives, including the critical role of aligning technology with real-life workflows. The episode explores key themes like optimization and standardization, addressing common pitfalls such as over-reliance on technology without a foundational process and the challenges of implementing best practices across diverse teams. With practical anecdotes, Kelly demonstrates how understanding the "why" behind processes and tailoring solutions to specific needs can drive meaningful outcomes for patients and providers alike. Whether you're a healthcare professional, an organizational leader, or someone intrigued by transformative solutions, this episode is packed with actionable advice and thought-provoking dialogue. Tim and Kelly’s rapport, rooted in years of professional camaraderie, makes for an engaging and relatable conversation. Don’t miss the chance to hear Kelly’s expert guidance on navigating the complexities of healthcare operations while fostering innovation and excellence.