In this conversation, Richard Elsey shares his entrepreneurial journey, emphasizing the importance of self-belief, customer service, and the role of technology in enhancing customer experiences. He discusses the transition from corporate life to entrepreneurship, the significance of building a network, and the need for personalized service in the luxury sector. 

Richard also highlights the challenges of adopting technology like AI in customer service while maintaining the essential human touch. He concludes with valuable lessons for aspiring entrepreneurs.