In our discussion, going beyond Active Listening, we define the 4 levels of Conscious Listening. Often, listening is defined as consisting of 3 levels, but in our model we identify 4 levels or channels. Level 1 covers most of what is usually known as active listening. This essentially covers the words, content, message and meaning of what is being said and understood. Level 2 focuses on what transpires between the lines, in what is not said directly, during silences as well as through body language. We also cover specifically the challenges that we face when in a virtual context, as this is much more challenging to deal with than in a face to face situation, where our ability to really listen is already seldom great.