Jim Marshall, CEO of the 911 Training Institute, joins us for an enlightening conversation honoring 911 Emergency Telecommunicators. With a deep reverence for these unsung heroes, Jim shares his personal experiences interacting with PSAP (Public Safety Answering Point) personnel from across the nation. His captivating stories and visionary leadership will fill you with immense pride in the noble career path you've chosen, leaving you yearning for more of his invaluable insights. Whether you're a seasoned veteran or a newcomer to this vital field, Jim's inspiring discourse will reaffirm your commitment to making a positive difference in people's lives. Prepare to be moved, motivated, and filled with renewed enthusiasm for the extraordinary work you and your colleagues undertake every day.