Send us a text Ever have a client drop a “by the way” just as their hand hits the doorknob? We tackle the fix: agenda setting that captures every concern upfront, keeps appointments on track, and strengthens trust without adding time. With guests Drs. Jane Shaw, Kat Sutherland, and Natasha Janke, we map the science and the steps behind a small change that delivers big wins for veterinary teams and clients alike. We walk through the practical anatomy of a better visit: start with a solid intr...
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Send us a text Ever have a client drop a “by the way” just as their hand hits the doorknob? We tackle the fix: agenda setting that captures every concern upfront, keeps appointments on track, and strengthens trust without adding time. With guests Drs. Jane Shaw, Kat Sutherland, and Natasha Janke, we map the science and the steps behind a small change that delivers big wins for veterinary teams and clients alike. We walk through the practical anatomy of a better visit: start with a solid intr...
The Team Advantage: Relational Coordination in Veterinary Practice
Veterinary Vertex
24 minutes
4 months ago
The Team Advantage: Relational Coordination in Veterinary Practice
Send us a text Veterinary teams are complex systems where communication, shared goals, and mutual respect directly impact workplace satisfaction and staff retention. In this enlightening conversation, researchers Natasha Janke and Jason Coe reveal groundbreaking findings on the power of relational coordination in veterinary practice. Originally developed in the airline industry to understand Southwest Airlines' exceptional performance, relational coordination has transformed healthcare deliv...
Veterinary Vertex
Send us a text Ever have a client drop a “by the way” just as their hand hits the doorknob? We tackle the fix: agenda setting that captures every concern upfront, keeps appointments on track, and strengthens trust without adding time. With guests Drs. Jane Shaw, Kat Sutherland, and Natasha Janke, we map the science and the steps behind a small change that delivers big wins for veterinary teams and clients alike. We walk through the practical anatomy of a better visit: start with a solid intr...
