Summary

In this conversation, episode #3 of 4, Dr. Lou Olson and Leslie Boudreau discuss the importance of whole-team utilization and efficiency in veterinary practices with Heather. They emphasize the need to understand state practice acts and the scope of practice for different team members. They also highlight the benefits of cross-training and breaking down the front vs back mentality in hospitals. By empowering and supporting the entire team, practices can improve their culture and provide better client experiences.

Takeaways

• It is crucial to know and understand the state practice acts and scope of practice for veterinary team members.
• Whole team utilization involves dividing responsibilities and cross-training to ensure the right person is in the right place at the right time.
• Breaking down the front vs back mentality and fostering a team-oriented culture leads to better efficiency and client experiences.
• Cross-training and flexibility allow team members to discover their strengths and contribute to different areas of the hospital.

Chapters

00:00

Introduction and Background

01:23

Understanding State Practice Acts

03:35

Whole Team Utilization

09:20

Breaking Down Front vs Back Mentality

14:17

Cross Training and Flexibility

16:11

Conclusion