Patients Delayed Care Due to Failure to Follow Behavior Health Consult and Scheduling Process

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Veteran Oversight Now

VA OIG

37 episodes

1 month ago

Veteran Oversight Now is an official podcast of the Department of Veteran Affairs, Office of Inspector General. Each episode features interviews with key stakeholders, discussions on high-impact reports, and highlights of recent oversight work. Listen regularly for the inside story on how the VA OIG investigates crimes and wrongdoings, audits programs that provide benefits and services to veterans, and inspects medical facilities to ensure our nation’s veterans receive safe and timely health care.

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All content for Veteran Oversight Now is the property of VA OIG and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Patients Delayed Care Due to Failure to Follow Behavior Health Consult and Scheduling Process

Veteran Oversight Now

23 minutes

1 year ago

Patients Delayed Care Due to Failure to Follow Behavior Health Consult and Scheduling Process

In the latest episode of Veteran Oversight Now, a VA OIG healthcare inspection hotline director discusses allegations that some patients’ behavioral health consults were being discontinued at the Oklahoma City VA Medical Center, which resulted in some significant delays in patients receiving recommended behavioral health services. This podcast edition also includes highlights of the VA OIG’s work from May 2024.

“Both in the allegation and what we found was basically that the program manager lacked a working knowledge of the consult management and scheduling processes.” – Trina Rollins, VA Office of Inspector General, Office of Healthcare Inspections, Hotline Director