Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn Riddle
25 episodes
1 month ago
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
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A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
We're back in India once more, this time visiting Bangalore where we catch up with Subramanya C, better known as Subbu, the Global Chief Technology Officer at Hinduja Global Solutions (HGS). With many of their clients coming from the healthcare sector, it was interesting to hear Subbu talk about the measures HGS have put in place to support these customers during the Covid19 crisis - and the impact this situation has had on him personally.
Verint - In conversation with........
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
