Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn Riddle
25 episodes
1 month ago
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
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A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
In this episode, Martyn Riddle chats with Liam Hindle from AGL about the impact of the coronavirus situation on the customer service operations of a large energy provider. Liam explains the importance of a solid change management process and explores what the future ways of working might look like as organisations adapt to the evolving situation.
Verint - In conversation with........
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
