Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn Riddle
25 episodes
1 month ago
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
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A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
Over the past dozen or so episodes of the Verint podcast, we had some great chats and insightful conversations with senior executives responsible for delivering customer service right across the APAC region. For this edition, we’re taking a slightly different approach and talking to an analyst to get their perspective on what is happening with the industry right now.
Audrey William, from the research organisation Ecosystm, has been studying and researching the customer engagement market in the APAC region for over 20 years and some may say that what she doesn’t know about the industry perhaps isn’t worth knowing. It turns out she also has an encyclopedic knowledge of Brazilian jazz.
Verint - In conversation with........
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
