The Guests Journey: Mapping It Out From Booking to Review-086

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Vacation Rental Resolutions

Gerry MacPherson

97 episodes

4 days ago

Welcome to the Vacation Rental Resolutions Podcast—where every rental has a story and every owner can be a star! Diving in weekly, we’ll explore the bustling bazaars of the vacation rental realm. Ever wrestled with last-minute cancellations? Grappled with a wayward jacuzzi? Or played hide and seek with that one key? We’ve got you covered! From majestic mountain lodges to serene seaside sanctuaries, we're on a mission to navigate the nuances, crack the conundrums, and celebrate the successes that come with turning your slice of paradise into a guest’s dream stay. Blend together a cocktail of expert insights, uproarious anecdotes, and creative solutions, and voilà—you have the Vacation Rental Resolutions Podcast! A space that’s as refreshing as that first holiday drink and as enlightening as a sunrise over your favorite rental view. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you’re tuning in from the coziness of your cabin or the luxury of your loft, prepare to be entertained, educated, and absolutely enthralled. This is the Vacation Rental Resolutions Podcast. Buckle up, folks—it’s time to unlock the vacation rental magic and make your property the destination of choice! Stay with us, and let's make every staycation a sensation!

All content for Vacation Rental Resolutions is the property of Gerry MacPherson and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

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The Guests Journey: Mapping It Out From Booking to Review-086

Vacation Rental Resolutions

8 minutes

3 months ago

The Guests Journey: Mapping It Out From Booking to Review-086

Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

Mapping the Guest Journey for Five-Star Reviews

Today, we’re diving deep into the entire guest journey—because it’s not just about the stay. It’s the sum of every touchpoint from booking to check-out and beyond.

I’m sharing practical, fun, and sometimes hilarious insights on how to craft experiences guests rave about.

Timestamps:
00:00 – Intro
01:30 – Why Mapping the Guest Journey Matters
03:15 – Booking: The First Impression
06:00 – Pre-Arrival Magic
09:20 – Check-In That Wows
13:00 – During the Stay
16:45 – Check-Out Secrets
19:10 – Getting Great Reviews
21:30 – Final Thoughts & Course Recommendation

👉 Learn how to communicate like a pro, keep check-ins smooth, and handle check-outs without awkwardness—all while collecting those golden reviews.

Tune in and transform your vacation rental into a guest magnet!

For more in-depth help, grab our course: ‘Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business.’”

#GuestsJourney #VacationRental #GuestJourney #HostTips #VacationRentalBusiness #GuestExperience #VacationRentalOwner #FiveStarReviews #RentalHosting #ShortTermRental #VacationRentalSuccess

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2025/08/the-guests-journey-mapping-it-out-from-booking-to-review-086

Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

🎓 Want to convert more browsers into bookers?
Check out the “Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/12947256/
Facebook — https://www.facebook.com/groups/vacationrentalresolutions

Say hi on social
LinkedIn — https://www.linkedin.com/company/vacation-rental-resolutions

Facebook — https://www.facebook.com/vacationrentalresolutions/

Instagram — https://www.instagram.com/vacationrentalresolutions/

BlueSky — https://bsky.app/profile/vacationrentalpro.bsky.social

Listen to The Vacation Rental Resolutions Podcast here
https://vacationrentalresolutions.com/Podcast

YouTube
https://www.youtube.com/@VacationRentalResolutions

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