How to Wow Your Guests with Unexpected Touches-097

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Vacation Rental Resolutions

Gerry MacPherson

97 episodes

3 days ago

Welcome to the Vacation Rental Resolutions Podcast—where every rental has a story and every owner can be a star! Diving in weekly, we’ll explore the bustling bazaars of the vacation rental realm. Ever wrestled with last-minute cancellations? Grappled with a wayward jacuzzi? Or played hide and seek with that one key? We’ve got you covered! From majestic mountain lodges to serene seaside sanctuaries, we're on a mission to navigate the nuances, crack the conundrums, and celebrate the successes that come with turning your slice of paradise into a guest’s dream stay. Blend together a cocktail of expert insights, uproarious anecdotes, and creative solutions, and voilà—you have the Vacation Rental Resolutions Podcast! A space that’s as refreshing as that first holiday drink and as enlightening as a sunrise over your favorite rental view. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you’re tuning in from the coziness of your cabin or the luxury of your loft, prepare to be entertained, educated, and absolutely enthralled. This is the Vacation Rental Resolutions Podcast. Buckle up, folks—it’s time to unlock the vacation rental magic and make your property the destination of choice! Stay with us, and let's make every staycation a sensation!

All content for Vacation Rental Resolutions is the property of Gerry MacPherson and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

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How to Wow Your Guests with Unexpected Touches-097

Vacation Rental Resolutions

6 minutes

1 week ago

How to Wow Your Guests with Unexpected Touches-097

Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

Surprise & Delight: The Guest Experience You’re Not Leveraging (Yet)

What’s the real secret behind rave reviews and loyal repeat guests? It’s not bigger TVs or better coffee. It’s unexpected touches that show you care. In this episode, we unpack small, surprising ways to create magical moments for your guests—without blowing your budget.

⏱️ Highlights:

The psychology behind surprise and delight
How to personalize welcome baskets
Why scent memory = guest loyalty
The forgotten bathroom that wins reviews
Bonus: our $5 secret weapon

⏱️ Timeline:
00:00 – Why the surprise factor works
01:50 – The welcome basket strategy
03:35 – Scent memory and first impressions
05:10 – Techy touches that feel personal
07:20 – Unexpected luxuries in your bathroom
09:00 – Pets = marketing magic
10:30 – Final tip + $5 trick that blows guests away
11:40 – Course info + blog recommendation

#Unexpected Touches #VacationRentalTips #AirbnbHostLife #GuestExperienceMatters #SurpriseAndDelight #ShortTermRentalSuccess #HospitalityWins #VacationRentalInspo #5StarGuestExperience #RentalHostPro #WelcomeBasketIdeas

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2025/11/how-to-wow-your-guests-with-unexpected-touches-097

Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

🎓 Want to convert more browsers into bookers?
Check out the “Launch Your Vacation Rentals” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/12947256/
Facebook — https://www.facebook.com/groups/vacationrentalresolutions

Say hi on social
LinkedIn — https://www.linkedin.com/company/vacation-rental-resolutions

Facebook — https://www.facebook.com/vacationrentalresolutions/

Instagram — https://www.instagram.com/vacationrentalresolutions/

BlueSky — https://bsky.app/profile/vacationrentalpro.bsky.social

Listen to The Vacation Rental Resolutions Podcast here
https://vacationrentalresolutions.com/Podcast

YouTube
https://www.youtube.com/@VacationRentalResolutions

A Division of Keystone Hospitality Property Development