About the guest: 

Debbie Levitt, MBA is the CXO of Delta CX, and has been a CX and UX strategist, researcher, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using Agile and Lean principles.  

Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.  Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. 

She has other training programs that teach non-CX roles about CX, why specialists do it, and how to integrate it into teams and processes.  Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. 

You can also catch her on the Delta CX YouTube channel.  youtube.com/c/DeltaCX 

More about the Host:

Julieth Fajardo: https://www.linkedin.com/in/julietafb/ 

If you are interested in doing a 1:1, and chatting more about your UX designer career you can use this link: hhttps://adplist.org/mentors/julieth-fajardo