Olivia Ponedel, a meticulous product designer, discusses her experience of working at different startups and acting as a middleman to bridge the gaps between product, sales, and engineering teams and users. She shares how research in startups requires flexibility, close collaboration, and finding ways to connect user insights to business priorities to have an impact on product decisions.
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https://www.uxtweak.com/podcast/olivia-ponedel-using-user-insights-to-bring-teams-together
Episode highlights
00:01:23 Olivia’s background
00:03:06 Olivia’s role in Finix Payments
00:08:11 Research methods and prioritization
00:18:44 Reflections on UX research
00:21:32 Closing thoughts
About our guest Olivia Ponedel
Olivia is a meticulous product designer with deep experience bringing user empathy and clarity to complex systems—from consumer fintech and enterprise logistics to payment processing workflows. At the time of this recording, she led the design of no-code payment tools at Finix Payments, helping drive the company’s expansion from software platforms to direct merchants. Olivia now works at Meta, where she leads design for effective business communications in the advertiser experience.
🔎 Where to follow Olivia
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About this podcast:
Welcome to UX Research Geeks, where Tina Ličková, a researcher and strategist, talks with researchers from around the globe about topics that matter to them.
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