Kyle Soucy is the Founding Principal of UsableInterface.com, a UX research consultancy specializing in qualitative user research and usability testing for major clients like Comcast, HP, and Pfizer. With over 25 years of experience, she has helped design intuitive interfaces for a wide range of products. Kyle has held leadership roles in UX communities, including founding the NH UXPA and chairing PhillyCHI, and is currently the Career Center Lead for the IA Conference. She is a frequent speaker and guest lecturer, with recordings of her talks available on Woman Talk Design. Kyle also hosts The UX Consultants Lounge podcast, a space for consultants to connect and share insights.

In the first part of our conversation, we talked about Kyle’s journey into UX research, including her early career path and the challenges she faced along the way. She reflected on how she found her footing in the field and what drew her to qualitative research and usability testing. We then explored her transition from working in corporate environments to starting her own consulting practice. Kyle shared valuable insights from founding Usable Interface, including the realities of consulting work and client relationships. We also touched on her deep involvement in the UX community and why she believes networking and mentorship are essential for professional growth.

Chapters

00:00 Intro

02:42 Kyle's Journey into UX Research

06:00 Reflections on Career Path and Early Challenges

12:59 Transitioning from Corporate to Consulting

18:17 Building Usable Interface and Consulting Insights

27:08 Community Involvement and the Importance of Networking