Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
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Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
Timelines, Trust & Transformation: What It Really Takes to Modernize Public Sector Tech
Untangled
29 minutes
3 months ago
Timelines, Trust & Transformation: What It Really Takes to Modernize Public Sector Tech
ERP projects don’t fail because of software—they fail because of unrealistic timelines, poor planning, and missing advocacy. In this episode of Untangled, Avero’s Abhijit Verekar and Robert Kornovich unpack the real drivers behind successful (and unsuccessful) digital transformation efforts in the public sector. From misunderstood sunset dates to go-live myths, this conversation goes deep on: What a “realistic” transformation timeline actually looks likeThe overlooked role of change managemen...
Untangled
Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
