Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
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Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
From Disaster to Best Practices: Lessons in Government ERP
Untangled
16 minutes
1 month ago
From Disaster to Best Practices: Lessons in Government ERP
ERP projects don’t have to end in disaster. While some agencies struggle with payroll crises and costly failures, others—like Atlanta—prove that success is possible when leaders follow proven principles. In this episode of Untangled, we explore: Why proven platforms outperform custom buildsThe critical role of stakeholder engagement and data qualityHow process improvement and domain expertise prevent failureThe $55 million lesson from San Francisco’s payroll disasterThe difference between fai...
Untangled
Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
