Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
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Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
Define Success Before You Fund It: Project Scope Done Right
Untangled
38 minutes
2 months ago
Define Success Before You Fund It: Project Scope Done Right
In this episode of Untangled, Megan and Robert Karnovitch walk through one of the biggest blind spots in ERP and modernization projects: vague or one-sided scopes that lead to underbudgeting, delays, and rework. You’ll learn: Why single-author scopes create alignment problemsHow executive turnover can pause projects midstreamWhat to ask before inserting a number in your capital budgetWhy internal resource planning is more important than people thinkHow to use RFIs and assessments to clarify s...
Untangled
Trust is the most valuable currency in local government — and technology can make or break it. In this episode of Untangled, AV shares insights from his ICMA 2025 presentation, “Leveraging Technology to Build Trust in Local Government.” He explores how transparency, accessibility, and communication — not just technology — determine whether citizens stay confident in their government. From reducing friction in service delivery to creating AI readiness and strategic technology plans, AV breaks ...
