Unseen Unknown is a brand and business strategy podcast about the hidden threads that connect even the most distant of cultural concepts. We look at the emerging trends and behaviors that may be pointing to a deeper truth and ask the bigger question, “Why is society moving in this direction, and how can we apply it to business?”
We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are patterns everywhere that illuminate a path forward for brands.
Your hosts, Jasmine Bina and Jean-Louis Rawlence, are brand strategists and futurists that explore these questions every day in their work for companies around the world. We’ll be interviewing thought leaders and domain experts both within brand strategy and outside of it.
Expect to hear from people from all walks of life: artists, scientists, CEOs, journalists, professors, technologists and everyone in between.
If you’re a founder, leader, storyteller or creator, this podcast will compel you to think at a macro level you haven’t considered before.
We also write and publish videos on everything brand strategy. You can see all of that here: https://www.theconceptbureau.com/
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Unseen Unknown is a brand and business strategy podcast about the hidden threads that connect even the most distant of cultural concepts. We look at the emerging trends and behaviors that may be pointing to a deeper truth and ask the bigger question, “Why is society moving in this direction, and how can we apply it to business?”
We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are patterns everywhere that illuminate a path forward for brands.
Your hosts, Jasmine Bina and Jean-Louis Rawlence, are brand strategists and futurists that explore these questions every day in their work for companies around the world. We’ll be interviewing thought leaders and domain experts both within brand strategy and outside of it.
Expect to hear from people from all walks of life: artists, scientists, CEOs, journalists, professors, technologists and everyone in between.
If you’re a founder, leader, storyteller or creator, this podcast will compel you to think at a macro level you haven’t considered before.
We also write and publish videos on everything brand strategy. You can see all of that here: https://www.theconceptbureau.com/
15: The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service
Unseen Unknown
1 hour 23 minutes 59 seconds
4 years ago
15: The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service
From the gig economy to the passion economy, and now the emerging participatory economy - changing consumer values are inspiring new business models for creators. In this episode we speak with early stage VC and Level Ventures partner Sari Azout about how these nascent economies are centering the new frontier of disruption on customer happiness, and what that means for how value and profitability are connected. We also speak with Ty Givens, customer experience strategist and founder of the WorkforcePro about engineering the human connection that turns customers and users into fans.
Unseen Unknown
Unseen Unknown is a brand and business strategy podcast about the hidden threads that connect even the most distant of cultural concepts. We look at the emerging trends and behaviors that may be pointing to a deeper truth and ask the bigger question, “Why is society moving in this direction, and how can we apply it to business?”
We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are patterns everywhere that illuminate a path forward for brands.
Your hosts, Jasmine Bina and Jean-Louis Rawlence, are brand strategists and futurists that explore these questions every day in their work for companies around the world. We’ll be interviewing thought leaders and domain experts both within brand strategy and outside of it.
Expect to hear from people from all walks of life: artists, scientists, CEOs, journalists, professors, technologists and everyone in between.
If you’re a founder, leader, storyteller or creator, this podcast will compel you to think at a macro level you haven’t considered before.
We also write and publish videos on everything brand strategy. You can see all of that here: https://www.theconceptbureau.com/
